Privacy Policy
At Urban Lettings, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or use our services.
Who We Are
Urban Lettings is a letting and property management agency operating in the United Kingdom. For the purposes of data protection law, Urban Lettings is the “data controller” of the personal information we process.
If you have any questions about this policy or how we handle your personal data, please contact us via our website.
What Information We Collect
We may collect and process the following types of personal information:
How We Collect Your Information
We collect information:
How We Use Your Information
We use your information to:
Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
Marketing Communications
We may occasionally send you information about services that may be relevant to you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in emails where applicable.
Sharing Your Information
We may share your information with:
Data Retention
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax and accounting requirements.
Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can control cookie settings through your browser preferences.
Your Rights
Under UK data protection law, you may have the right to:
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Complaints
If you are unhappy with how we use your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Who We Are
Urban Lettings is a letting and property management agency operating in the United Kingdom. For the purposes of data protection law, Urban Lettings is the “data controller” of the personal information we process.
If you have any questions about this policy or how we handle your personal data, please contact us via our website.
What Information We Collect
We may collect and process the following types of personal information:
- Name
- Address
- Email address
- Telephone number
- Property information
- Identification documents
- Financial or referencing information
- IP address and website usage information
- Any other information you provide to us
How We Collect Your Information
We collect information:
- When you contact us via our website, email or telephone
- When you register for services or submit an enquiry
- During tenancy applications or property management activities
- Through cookies and analytics tools when you use our website
- From third parties such as referencing agencies, contractors, landlords, tenants or legal advisers where appropriate
How We Use Your Information
We use your information to:
- Provide lettings and property management services
- Respond to enquiries and requests
- Arrange viewings, tenancies and property maintenance
- Carry out identity checks and referencing
- Comply with legal and regulatory obligations
- Improve our website and services
- Send relevant service updates and communications
- Send marketing communications where permitted by law
Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent (where required)
Marketing Communications
We may occasionally send you information about services that may be relevant to you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in emails where applicable.
Sharing Your Information
We may share your information with:
- Landlords and tenants
- Referencing providers
- Contractors and maintenance providers
- Professional advisers
- Regulatory authorities
- IT and software providers
- Payment processors and financial service providers
Data Retention
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax and accounting requirements.
Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can control cookie settings through your browser preferences.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Complaints
If you are unhappy with how we use your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.