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Tenants

Urban Lettings is an independent letting agency, our commitment is solely directed towards our customers and their best interests. Our genuine and candid approach has earned us the trust of our community, as we continue to cultivate a loyal following based on the foundations of truth and honesty. With a dedication to fostering meaningful relationships, we are proud to see our efforts reflected in the form of repeat business and enthusiastic word-of-mouth recommendations.


Frequently Asked Questions

Every person living at the property will need to be reference checked. In order to pass referencing please check your combined basic annual income is at least 2.5 times the annual rent. If using a guarantor, their income must exceed 3 times the annual rent.

You’ll be required to provide proof of address, recent bank statement and payslips. If you are self-employed you will need to provide your latest tax return and an accountant’s letter where possible.

Due to the recent change in the immigration right to rent law, we are required to check the validity of your passport in your presence. When you come to our office you must bring the original documents.
To reserve the property whilst reference checks and preparation for a tenancy agreement are undertaken, you will need to pay a ONE WEEK holding deposit.

The holding deposit will be refunded to you in full within 7 days of:
  • you entering into a tenancy agreement (if not to be used towards the first month’s rent);
  • the Landlord chooses to withdraw from the proposed agreement; or
  • the ‘deadline for agreement’ passes without a tenancy having been entered
Your holding deposit can be retained where:
  • you provide false or misleading information which we can reasonably consider when deciding to let a property
  • you fail a right to rent check
  • you withdraw from a property (unless the landlord or agent imposes a requirement that breaches the ban or acts in such a way to the tenant or relevant person that it would be unreasonable to expect a tenant to enter into a tenancy agreement)
  • you fail to take all reasonable steps to enter into a tenancy agreement and the landlord or agent take all reasonable steps to do so (unless a landlord or agent imposes a requirement that breaches the ban or acts in such a way to the tenant or relevant person that it would be unreasonable to expect a tenant to enter into a tenancy agreement with them).
We are in partnership with ‘Tenant Shop’ who will act on our behalf to notify the local council and water supplier of your upcoming tenancy.

With your permission, an advisor will also contact you to provide a free comparison service and overview of the energy and media market, helping you select the most cost effective provider.

They will also notify the aforementioned when you vacate the property.
Whilst an individual tenant – in a fixed term joint tenancy – cannot serve notice alone, subject to the landlords consent, it is possible for a change a tenant mid tenancy.

The departing tenant would be liable for an agency fee of £50 and the process would likely include the following procedures:
  • reference and ID check of the incoming tenant
  • determine whether the outgoing tenant should be liable for any contribution towards possible deductions from the deposit e.g. due to damage or end of tenancy cleaning.
  • agreement of any new terms and creation of new tenancy agreement
  • release of the departing tenants share of the deposit and the registration of incoming tenant’s deposit
We are in partnership with ‘Tenant Shop’ who will act on our behalf to notify the local council and water supplier of your upcoming tenancy.

With your permission, an advisor will also contact you to provide a free comparison service and overview of the energy and media market, helping you select the most cost effective provider.

They will also notify the aforementioned when you vacate the property.
At the end of the tenancy, tenants are required to clean the property to the same standard to which it was cleaned prior to the start of the tenancy. Whilst tenants have a right to clean the property themselves, if the property had been professionally cleaned at the start of the tenancy, the tenant must clean it to the same standard at the end of the tenancy; if the clean is not carried out to the same standard, then the landlord can arrange for a professional clean and claim associated costs against the tenant’s deposit. 
Once the property has been cleaned to a satisfactory standard and the final check-out inspection has taken place, on the landlords instruction, we will notify the deposit company to commence the repayment process, less any agreed deductions.

If we registered the deposit it will be secured with the DPS custodial scheme. Once they receive our notification, it will take two working days to leave the DPS and then a further three to five working days to reach your account (please note you will also need to notify the DPS to start the repayment process).

Our Tenants Fees:

Find below the breakdown of tenants fees at Urban Lettings.

Change of Tenant (Tenant’s Request)
£50.00 (incl VAT)
 
Variation of Contract (Tenant’s Request)
£50.00 (incl VAT)

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Your Quick Guide to Renting

  1. Set Your Budget: Decide on your rental budget, factoring in all potential living costs.
  2. Find Your Home: Use our search tool to find properties that match your needs.
  3. View Your Choices: Schedule and visit properties to find your perfect match.
  4. Apply with Ease: Fill out our simple application form to get started.
  5. Pass the Checks: We'll quickly handle credit and background checks.
  6. Secure Your Spot: Pay a holding deposit to take the property off the market.
  7. Sign the Lease: Review and sign your lease agreement digitally or in-person.
  8. Move-In Ready: Pay your deposit and first month's rent, then collect your keys.
  9. Settle In: Conduct an inventory check and start enjoying your new home!
  10. Live, Pay, Report: Pay rent on time, keep your home in good shape, and report any issues.
  11. Plan Ahead: Decide whether you're staying put or moving on as your lease ends.
  12. Close Smoothly: If moving out, leave the place spotless for a full deposit return.

We are members of Propertymark and Property Redress Scheme

We're proud members of a Client Money Protection Scheme and holders of professional indemnity insurance, we take every measure to ensure that you are fully protected in the event of any unforeseen complications. Our commitment to safeguarding your interests is unwavering, and you can trust that we will go the extra mile to address any issues that may arise, providing you with the security and reassurance you deserve.

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